Order/Payment

The reason is simple. The price is higher due to import duties, taxes, and shipping costs, as most products are sourced internationally. Additionally, limited local manufacturing and smaller market demand contribute to higher retail prices in India.

To submit a custom order, contact our customer support team with the product details you're looking for. They will guide you through the process and provide assistance with availability, pricing, and delivery options.

Yes, we offer discounts during special sales, festivals, and promotional events. Stay updated by subscribing to our newsletter or checking our website regularly for ongoing offers.

We ensure your privacy with discreet packaging and secure payment methods. Additionally, no product details are mentioned on the parcel, and your personal information is handled with strict confidentiality.

To apply a promotional or coupon code, enter it in the designated box at checkout and click "Apply." The discount will be reflected in your total before completing the purchase.

Delivery

You can track your order using the tracking link sent to your email or SMS after dispatch. Alternatively, log in to your account on our website to view the order status and tracking details.

Order delays can occur due to factors like high demand, customs clearance, or unexpected logistics issues. We keep you informed about any delays and work to deliver your order as quickly as possible.

Yes, we offer international shipping to various countries. Please check the shipping options during checkout or contact our customer support for more details on availability and rates.

If you need to change your delivery address, contact our customer support team as soon as possible. We can update your address if the order hasn't been shipped yet.

If your package is lost in transit, please contact our customer support team immediately. We will investigate the issue and work with the carrier to resolve it

Return/Exchange

Our refund policy allows you to request a refund within a specified time frame if the product is unopened and in its original condition. For damaged or faulty items, please contact customer support for assistance with returns and replacements.

For hygiene reasons, we cannot accept returns on products that have been opened or used. However, if the product is faulty or damaged, please contact our customer support team for assistance with returns or replacements.

If your product is defective, please contact our customer support team with details and photos of the issue. We will guide you through the process for returns, exchanges, or refunds as per our policy.

Policies

Our privacy policy ensures that your personal information is protected. We collect only the necessary details for processing orders and payments, and we never share your data with third parties without your consent.

We offer free shipping on orders above a certain amount, depending on the current promotions or your location. Please check the shipping details during checkout to see if your order qualifies for free shipping.

There are no hidden fees. The total price, including taxes and shipping (if applicable), will be clearly displayed before you complete your purchase.

General

You can contact our customer service team via email, phone, or the live chat option available on our website. Visit the "Contact Us" page for all the details and ways to reach us.

Our support team is available Monday to Friday, 9 AM to 5 PM, feel free to contact us!

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and wallets. You can choose your preferred payment option during checkout.

To reset your account password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password.

If you wish to change your order, contact our customer support team as soon as possible. If the order hasn't been shipped yet, we'll do our best to accommodate your changes.

You can leave a review on the product page under the Reviews section.

If your product is delayed, please contact support for an update...

Yes, some products come with warranties. Check product details for more...

You can browse our curated lists or contact customer service...

We offer support in multiple languages. Check with support for availability.

Once your order has been shipped, it cannot be canceled. However, you may contact our customer support team to inquire about options for returning the product once it arrives.

If your promotional code doesn’t work, check if it’s still valid and ensure it’s entered correctly. If the issue persists, contact our customer support team for assistance.

To update your account details, log in to your account and go to the "Account Settings" or "Profile" section. From there, you can edit your personal information, email, or password.

To check the status of your return, log in to your account and visit the "Orders" or "Returns" section. Alternatively, you can contact our customer support team for an update on your return status.

Yes, we offer expedited shipping options. You can select a faster shipping method during checkout, or contact customer support to inquire about upgrading your shipping.

Yes, there may be certain restrictions on international shipping depending on the destination country. Please check the shipping details during checkout or contact our customer support team for more information about specific country restrictions.

For bulk orders, please contact our customer support team directly via email or phone. You can find the contact details on our "Contact Us" page, and our team will assist you with pricing, availability, and order processing.

To ensure your product is authentic, buy directly from our website, where we are the official reseller. We source products from trusted brands and guarantee their quality and authenticity.

If your package is damaged, please contact our customer support team immediately with photos of the damage. We will assist you with a return, replacement, or refund as per our policy.

We are committed to reducing our environmental impact and offer eco-friendly packaging options whenever possible.

To delete your account, please contact our customer support team with your request. They will assist you in permanently removing your account from our system.

If you're unable to log into your account, try resetting your password using the "Forgot Password" link. If the issue persists, contact our customer support team for further assistance in recovering your account.

Yes, we offer loyalty rewards to our customers. You can earn points on your purchases, which can be redeemed for discounts or special offers. Check our website for more details on how to start earning rewards!